About Statertek

At Statertek, we believe great software is built by great teams.

Based in Limassol, Cyprus, we are a software development company designing, building, and maintaining the technology businesses rely on. From web platforms and mobile applications to payment systems and AI-powered products, we deliver innovative, scalable, and reliable software solutions for clients across Europe, the Gulf, and beyond.

Our engineers, designers, and QA professionals work together from the first sprint through production and beyond. We believe in collaboration, ownership, continuous learning, and building products that make a real difference.

We invest in talent, create opportunities for professional growth, and believe in promoting from within. Whether you are starting your career or bringing years of experience, you will have the opportunity to contribute, learn from talented colleagues, and see the impact of your work.

Then in metal, now in code.

If you are passionate about technology, enjoy solving complex challenges, and want to build software that matters, we would love to hear from you.

About the Role
We are looking for a Service Desk Analyst to be the first point of contact for employees experiencing IT issues. You will diagnose and resolve technical problems efficiently, escalating complex issues as needed, while delivering excellent customer service.

Key Responsibilities

• Respond to and resolve incoming IT support tickets via phone, chat, or email.

• Diagnose hardware, software, and network issues, applying fixes or escalating as needed.

• Manage user account requests, including access provisioning and password resets.

• Log all support interactions accurately and contribute to knowledge base articles.

• Escalate unresolved or complex issues to senior analysts or specialist teams.

• Maintain a professional, helpful approach to ensure a positive support experience.

Qualifications & Experience

• 1-2+ years of experience in a service desk, help desk, or technical support role.

• Basic understanding of Windows/Mac OS, networking, and common business applications.

• Familiarity with ticketing systems.

• Strong communication and customer service skills.

• Associate's or Bachelor's degree in IT or equivalent practical experience.

• Experience supporting a 24/7 or shift-based operational environment is a plus.

• Basic knowledge of Active Directory and remote support tools is a plus.

• ITIL Foundation certification is a plus.

What We Offer

• Competitive compensation package.

• Collaborative and supportive working environment.

• Professional growth, mentorship, and internal career development opportunities.

• Opportunity to work on real-world software products and international projects.

• Exposure to modern technologies, engineering practices, and innovative solutions.

• Cross-functional collaboration with experienced engineers, designers, and QA professionals.

• An environment that values ownership, initiative, and the impact of your work.

Equal Opportunity Employer

Statertek is an equal opportunity employer. We value diversity and are committed to creating an inclusive and respectful working environment where everyone has the opportunity to succeed.

We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.

Explore our opportunities: career.statertek.com

Learn more about us: www.statertek.com