About Statertek

At Statertek, we believe great software is built by great teams.

Based in Limassol, Cyprus, we are a software development company designing, building, and maintaining the technology businesses rely on. From web platforms and mobile applications to payment systems and AI-powered products, we deliver innovative, scalable, and reliable software solutions for clients across Europe, the Gulf, and beyond.

Our engineers, designers, and QA professionals work together from the first sprint through production and beyond. We believe in collaboration, ownership, continuous learning, and building products that make a real difference.

We invest in talent, create opportunities for professional growth, and believe in promoting from within. Whether you are starting your career or bringing years of experience, you will have the opportunity to contribute, learn from talented colleagues, and see the impact of your work.

Then in metal, now in code.

If you are passionate about technology, enjoy solving complex challenges, and want to build software that matters, we would love to hear from you.

About the Role
We are looking for a Senior Service Desk Specialist to provide advanced technical support and act as an escalation point for our service desk team. You will help ensure fast, high-quality resolution of IT issues while mentoring junior analysts.

Key Responsibilities

• Handle escalated technical issues that require deeper troubleshooting and expertise.

• Guide and support Service Desk Analysts, sharing best practices and technical knowledge.

• Own resolution of priority incidents and coordinate with other IT teams as needed.

• Maintain and improve knowledge base articles and support documentation.

• Identify recurring issues and recommend process or tooling improvements.

• Track ticket metrics and contribute to service desk performance reporting.

Qualifications & Experience

• 3+ years of experience in a service desk or technical support role.

• Strong troubleshooting skills across hardware, software, and networking issues.

• Experience with ITSM tools (e.g. ServiceNow, Jira Service Management).

• Excellent communication and customer service skills.

• Bachelor's degree in IT or equivalent practical experience.

• ITIL certification or equivalent IT service management experience is a plus.

• Experience supporting a high-traffic, 24/7 operational environment is a plus.

• Familiarity with remote support tools and device management is a plus.

What We Offer

• Competitive compensation package.

• Collaborative and supportive working environment.

• Professional growth, mentorship, and internal career development opportunities.

• Opportunity to work on real-world software products and international projects.

• Exposure to modern technologies, engineering practices, and innovative solutions.

• Cross-functional collaboration with experienced engineers, designers, and QA professionals.

• An environment that values ownership, initiative, and the impact of your work.

Equal Opportunity Employer

Statertek is an equal opportunity employer. We value diversity and are committed to creating an inclusive and respectful working environment where everyone has the opportunity to succeed.

We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.

Explore our opportunities: career.statertek.com

Learn more about us: www.statertek.com