About Statertek

At Statertek, we believe great software is built by great teams.

Based in Limassol, Cyprus, we are a software development company designing, building, and maintaining the technology businesses rely on. From web platforms and mobile applications to payment systems and AI-powered products, we deliver innovative, scalable, and reliable software solutions for clients across Europe, the Gulf, and beyond.

Our engineers, designers, and QA professionals work together from the first sprint through production and beyond. We believe in collaboration, ownership, continuous learning, and building products that make a real difference.

We invest in talent, create opportunities for professional growth, and believe in promoting from within. Whether you are starting your career or bringing years of experience, you will have the opportunity to contribute, learn from talented colleagues, and see the impact of your work.

Then in metal, now in code.

If you are passionate about technology, enjoy solving complex challenges, and want to build software that matters, we would love to hear from you.

About the Role

As a Problem Manager, you will be responsible for leading problem management in a global environment — identifying the root causes of critical and recurring incidents, and ensuring the implementation of permanent solutions to prevent future issues. This role includes continuous improvement of the problem management process, working closely with technical and business teams to drive service quality and operational stability.

Key Responsibilities

Identify, analyse, and manage problems arising from critical and recurring incidents

Conduct or oversee root cause analysis (RCA) investigations using structured methods such as the 5 Whys, Ishikawa, or Pareto analysis

Maintain and update the Known Error Database (KEDB) and coordinate its use by technical teams

Liaise with Incident Managers to transition major incidents into formal problem investigations

Conduct post-incident analysis meetings to capture lessons learned and prevent recurrence

Ensure permanent solution implementation in coordination with technical teams and third-party providers

Coordinate with 24x7 support teams to minimise the business impact of ongoing problems

Propose and implement problem management process improvements and service quality enhancements

Identify incident trends and patterns to proactively prevent future problems

Carry out problem management activities in accordance with signed-off Service Level Agreements (SLAs)

Monitor problem resolution times and hold teams accountable to agreed timelines

Prepare and present reports on problem management metrics, including resolution time and impact reduction

Qualifications & Experience

Bachelor’s degree in Computer Science or a related technical field

Minimum 3 years of experience in problem management within complex, global IT environments

ITIL v4 certification; additional certifications in problem management or quality (e.g., ISO 20000, Lean Six Sigma) are a plus

Advanced knowledge of root cause analysis methodologies and structured problem-solving techniques

Proficiency in managing problems spanning infrastructure, applications, and networks

Knowledge of IT architectures including servers, networks, databases, and applications

Experience collaborating with Change Management teams to implement corrective solutions

Familiarity with Jira ITSM or similar service management tooling

Excellent written and verbal communication skills in English

Willingness to work shifting schedules and 100% on-site

What We Offer

Competitive compensation package.
Collaborative and supportive working environment.
Professional growth, mentorship, and internal career development opportunities.
Opportunity to work on real-world software products and international projects.
Exposure to modern technologies, engineering practices, and innovative solutions.
Cross-functional collaboration with experienced engineers, designers, and QA professionals.
An environment that values ownership, initiative, and the impact of your work.

Equal Opportunity Employer

Statertek is an equal opportunity employer. We value diversity and are committed to creating an inclusive and respectful working environment where everyone has the opportunity to succeed.

We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.

Explore our opportunities: career.statertek.com

Learn more about us: www.statertek.com

Problem Manager

Join Kairostek and help build innovative technology solutions while working with talented professionals in a collaborative, growth-oriented environment.